Troubleshooting tips:
“The IP address, subnet mask, and gateway are all set correctly, but the site still isn’t coming online in the software”
A) Check the “Owner ID” and ensure that it is, character for character, the same as the “Controller Owner ID” in the software.
B) Restart all Ultra services from the diagnostics menu.
C) Make sure that the “online” box is enabling for the site controller in the programming.
D) Check that another device hasn’t already taken the IP address on the network.
E) Check that the Mac Address / IP Address isn’t blocked/is allowed on the network.
F) Check the encryption settings, that they are off or matching the software correctly.
G) Check if the remote host is entered correctly in the board configuration.