The error message “T$DERTEDD$DBUUE” displayed on SES Security panel does not align with the standard error codes provided by Selcom systems, which are typically numeric or alphanumeric and used for diagnostic purposes.
This message might indicate one of the following:
Firmware or Software Corruption: The panel’s firmware might have become corrupted, leading to garbled or nonsensical error messages.
Hardware Malfunction: A hardware issue in the control board or display module could cause unusual outputs.
Communication Glitch: Interference or a problem in the communication between the panel and its control system might result in this error.
User-Defined Message: In rare cases, such messages can appear if someone has custom-configured the system improperly.
THE SOLUTION TO "T$DERTEDD$DBUUE" ERROR IN THE INTERCOM SELCOM PANEL
If when reviewing the screen of our panel appears with a blank screen or with error codes as T$DERTEDD$DBUUE, what we must do is try to restart it, disconnecting it from the power, if after this it remains the same it is recommended to perform a factory reset, this process depends on the model of the panel this would solve the problem and from the softtware we would load the configuration again to the panel.
CHECKING OPERATION
When we need to contact a resident from the intercom, we press the “#” key to display the list of registered residents.
Then, in the list, the interface will show us the name of the resident, and the number to dial
in this way:
With the “*” and “#” keys you can scroll until you find the person you want to contact. Then dial the number that appears below the resident’s name.
The intercom will contact the resident and wait for them to approve the entry by dialing the number 9.
RECOMMENDED ACTIONS
RESTART THE SYSTEM
To restart your Selcom intercom system, disconnect it from the primary power source or switch off the breaker that controls the unit. Wait for at least 30 seconds for the system to fully reset. Afterward, reconnect the power or turn the breaker back on. Check the display once the system powers up to see if the error persists. If the issue continues, further troubleshooting or professional assistance may be necessary.
INSPECT CONNECTIONS
To inspect the connections on your Selcom intercom system, carefully examine all cables and wiring for secure attachment and visible damage, such as fraying or corrosion. Ensure that each connector is correctly seated in its port and that there are no loose or disconnected wires. Pay special attention to the power supply, communication lines, and any external devices connected to the system. If you find any damage components, replace or repair them as needed. After verifying the connections, power the system back on and check if the issue is solve.
To restart your SES Security, disconnect it from the primary power source or switch off the breaker that controls the unit. Wait for at least 30 seconds for the system to fully reset. Afterward, reconnect the power or turn the breaker back on. Check the display once the system powers up to see if the error persists. If the issue continues, further troubleshooting or professional assistance may be necessary.
To inspect the connections on your Selcom intercom system, carefully examine all cables and wiring for secure attachment and visible damage, such as fraying or corrosion. Ensure that the connector’s installation is correct in its port and that there are no loose or disconnected wires.After verifying the connections, power the system back on and check if the issue is resolved. Pay special attention to the power supply, communication lines, and any external devices connected to the system. If you find any damaged components, replace or repair them as needed. After verifying the connections, power the system back on and check if the issue is solve.
UPDATE FIRMWARE
To update the firmware on your Selcom intercom system, check the manufacturer’s website or contact their technical support to download the latest firmware version compatible with your model. Follow the instructions provided, which may involve transferring the firmware file to a USB drive or using a specific software tool to upload it to the system. Before the update, ensure the system has a stable power supply to prevent interruptions. Once the firmware update is complete, restart the system and verify that it functions correctly and the error is solve.
FACTORY RESET
To perform a factory reset on your Selcom intercom system, consult the user manual for specific instructions, as the process may vary by model. Typically, this involves accessing the system’s settings menu or pressing a combination of buttons, often with the power cycled off and on. A factory reset will erase all custom configurations, restoring the system to its original settings. Before proceeding, back up any critical data or settings if possible. Once the reset is complete, reconfigure the system as need and check if the issue has been solve.
To update the firmware on your Selcom intercom system, check the manufacturer’s website or contact their technical support to download the latest firmware version compatible with your model. Follow the instructions provided, which may involve transferring the firmware file to a USB drive or using a specific software tool to upload it to the system. Before the update, ensure the system has a stable power supply to prevent interruptions. Once the firmware update is complete, restart the system and verify that it functions correct and the error is solve.
To perform a factory reset on your Selcom intercom system, consult the user manual for specific instructions, as the process may vary by model. Typically, this involves accessing the system’s settings menu or pressing a combination of buttons, often with the power cycled off and on. A factory reset will erase all custom configurations, restoring the system to its original settings. Before proceeding, back up any critical data or settings if possible. Once the reset is complete, reconfigure the system as need and check if the issue has been solve.
CONTACT SUPPORT
To contact support for your Selcom intercom system, gather all relevant information about your device, including the model number, serial number, and a detailed description of the error or issue you are experiencing. Visit the manufacturer’s website or refer to your system’s manual for their technical support contact information, including a phone number, email address, or online support form. When reaching out, provide all gathered details to help the support team diagnose and resolve the issue more effectively. Be prepared to follow any troubleshooting steps they recommend or to arrange for professional service if necessary.
To contact support for your Selcom intercom system, gather all relevant information about your device, including the model number, serial number, and a detailed description of the error or issue you are experiencing. Visit the manufacturer’s website or refer to your system’s manual for their technical support contact information, including a phone number, email address, or online support form. When reaching out, provide all gathered details to help the support team diagnose and resolve the issue more effectively. Be prepared to follow any troubleshooting steps they recommend or to arrange for professional service if necessary.
