AxTraxNG is a comprehensive server-client software management platform developed by Rosslare Security Products. It is designed to manage and monitor access control networks, ranging from single-door setups to large-scale, multi-site enterprise environments.
CORE CAPABILITIES
Management & Monitoring
It provides a centralized interface for configuring hardware, managing user databases, and monitoring real-time events in door access control.
Scalability
The software can manage thousands of networked access controllers and up to hundreds of thousands of users.
Integration
It supports integration with other security layers, such as video surveillance (using the ViTrax platform), license plate recognition (LPR), and elevator control.
KEY TECHNICAL FEATURES
Software Architecture
It utilizes a SQL Server database for robust data management and follows a server-client model, allowing multiple operators to manage the system from different workstations.
Reporting
It includes a sophisticated reporting engine that can generate detailed logs for attendance, door activity, and system alarms.
Credential Management
The system handles various credential types, including standard RFID cards, biometric templates, and mobile credentials.
Anti-Passback
Supports advanced logic like global anti-passback to prevent unauthorized entry sharing across the network.
WHAT CAN BE DONE IF AXTRAXNG PANELS HAVE ISSUES?
Issue Description
One or more door access control panels appear Offline in the AxTraxNG system, preventing normal operation such as door access, event logging, or monitoring.
Common Symptoms
- Panel status shows Offline in AxTraxNG.
- Doors not responding to cards or fobs.
- No events being logged.
- Communication loss between server and panel.
Possible Causes
- Network connectivity issue.
- Panel lost power.
- Incorrect IP address or communication settings.
- Firewall or port blockage.
- AxTraxNG service interruption.
RESOLUTION STEPS
Verify Panel Status in AxTraxNG
- Open AxTraxNG Client
- Navigate to Network —> Panels
- Identify the panel showing Offline.
Check Network Connectivity
- Confirm the panel’s IP address.
- Ping the panel from the server:
3. Ping [Panel IP]. If no reply, verify:
- Network cable connected.
- Switch port active
- VLAN assignment
Verify Power to the Panel
1.Confirm the panel is powered on
2. Check LEDs on the controller
- Power LED ON
- Network LED blinking
Restart AxTraxNG Services
- Pess Windows + R
- Type services.mc
3. Restart:
- AxTraxNG Server
- SQL Server (MSSQL$VERITRAX)
Resfresh Panel Communication
- Return to AxTraxNG Client
- Right-click the panel
- Select Refresh/Poll Panel
- Confirm status changes to Online
CONCLUSION
Panels going offline are typically caused by network or power issues. Once connectivity and services are restored, the panel should automatically reconnect and resume normal operation.
AXTRAXNG PANELS BENEFITS
The AxTraxNG-compatible panels (primarily the Rosslare AC-series) are designed to be modular and scalable, making them a popular choice for everything from small offices to complex industrial sites.
Modular Scalability
The system offers exceptional scalability through its modular design, allowing users to expand their security infrastructure effortlessly as their needs grow. For instance, most panels—such as the AC-225 or AC-425—support “plug-and-play” expansion boards, which enable a seamless transition from a two-door controller to a four-door system without requiring a full hardware replacement. Furthermore, the high-capacity AC-825IP manages up to six doors natively and supports significant expansion via R/S/D/P-805 units on a single internal bus, ensuring the network remains both flexible and robust.
Reliable Offline Operation
These panels feature significant internal memory to ensure security remains uncompromised during network outages, effectively maintaining safety through distributed intelligence. By storing all access rules, user privileges, and schedules locally, the hardware functions independently of a central server. Consequently, if the connection to the AxTraxNG server fails, the panels continue to log thousands of events internally and then automatically upload this data once they restore the connection.
Versatile Connectivity
These panels offer flexible installation options to suit various IT infrastructures by providing both modern and legacy connectivity. For instance, advanced models like the AC-825IP feature onboard Ethernet ports for direct TCP/IP integration, which simplifies network connections. Additionally, many units maintain support for RS-485 and RS-232 protocols, enabling installers to daisy-chain devices in environments where a dedicated network drop is unavailable for every door.
Advanced Logic & Security
These controllers manage complex security scenarios far beyond basic door unlocking by integrating advanced logic and hardware control. For example, installers can easily configure “mantraps” through interlock support, ensuring one door closes securely before another opens. Furthermore, when networked via AxTraxNG, the panels implement global anti-passback to prevent users from sharing credentials for unauthorized entry into the same area. Finally, the panels feature multiple customizable auxiliary inputs and outputs, which allow the system to trigger sirens, lights, or HVAC systems automatically based on specific access events.
Multi-Credential Compatibility
These panels utilize the standard Wiegand protocol to provide immense hardware flexibility, ensuring compatibility with a wide range of third-party devices. Because they support this universal interface, installers can easily integrate various technologies, including standard 125kHz or 13.56MHz RFID readers, biometric scanners, and long-range UHF sensors for vehicle gates. Moreover, this versatility extends to modern security needs by accommodating mobile-ready Bluetooth readers, allowing for a truly customized access control solution.
