If the above error window appears when running the Hikvision login IVMS 4200 software or after installation, it may be because the camera software server detects that port 8000 or another port is being used on the server, perhaps because another application is using it. Next, we will see how to change the server port from IVMS 4200 in a few steps. And also other possible solutions.
Option 1
Change the installation directory
During installation or reinstallation of the software for Hikvision Security Cameras it may help to change the installation directory.
Option 2
Change the IVMS-4200 Server Port
In the Windows notification area, look for the IVMS icon and select the Edit Port option.
If the port appears as in the image, it is not available and must be changed.
As we can see in the following image port 8000 is available and we cand use it
Option 3
Running the Hikvision login IVMS-4200 Software as administrator may solve the problem
Option 4:
Go to the Hikvision login IVMS-4200 software installation folder for Hikvision Security Cameras and run the WatchDog sotfware as an administrator, this option would help us to solve the problem.
C:\Program Files (x86)\iVMS-4200 Client\Server
The error “Start session in PES failed” on Hikvision devices typically occurs when trying to access a device via the Hik-Connect service, iVMS-4200 software, or a web browser. This error usually indicates a connectivity problem between the device and cloud services.
COMMON CAUSES AND SOLUTIONS
1. Network connectivity problems
- Make sure your internet connection is stable.
- Check if your router/firewall is blocking Hikvision services.
- Restart the device and router.
2. Hik-Connect Status Issue
- On your NVR/DVR, go to Network → Platform.
- Access and verify that the Hik-Connect status is “Online.”
- If it says “Offline,” check the network settings.
3. Outdated firmware or software
- Update your camera’s firmware, NVR, or DVR from the official Hikvision website.
- If you use iVMS-4200, make sure it is the latest version.
4. Incorrect credentials or account issues
- Make sure you are using the correct username and password.
- Try resetting your password via the Hik-Connect app.
5. Hikvision server issues
- The company servers sometimes experience downtime.
- Check out the official Hikvision forums or support for any service outages.
WHAT ARE THE COMMON PROBLEMS WITH HIKVISION LOGIN SESSION
Hikvision session startup issues can occur for several reasons, whether you are trying to access your camera, NVR/DVR, or Hik-Connect account.
1. Incorrect username or password
• Issue: You receive a “Username or password error.”
• Solution:
– Ensure you enter the correct credentials (the default username is usually admin).
– If you have forgotten your password, use the password reset function via the Hik-Connect app or the SADP tool.
2. Too many failed sessions start attempts (account lock)
• Issue: After multiple failed attempts, the account is blocked.
• Solution:
– Wait 10-30 minutes for the account to unlock automatically.
– Restart the device if necessary.
3. The device is not connected to the network
• Issue: Cannot remotely start a session via Hik-Connect or Ivms-4200
• Solution:
– Check the device’s network configuration and ensure it has an IP address.
– Check that the Hik-Connect service is online (access to the network platform).
– Restart the router and device.
4. Hik-Connect login issues
• Issue: Cannot log in to the Hik-Connect app.
• Solution:
– Make sure you have a stable internet connection.
– Check if the company servers are experiencing downtime
– Update the Hik-Connect application to the latest version.
5. Browser login issues (local access via IP address)
• Issue: You cannot use a web browser to log on to your device.
• Solution:
– Use Internet Explorer or Edge in IE mode (Hikvision is not fully compatible with Chrome or Firefox when logging in).
– Install the required web plug-in when prompted.
6. Firmware compatibility issues
• Issue: Login issues after a firmware update.
• Solution:
– Make sure you have downloaded the correct firmware for your device model.
– Revert to an earlier firmware version if necessary.
7. Security software blocking access
• Issue: The antivirus or firewall is preventing login.
• Solution:
– Temporarily turn off the antivirus/firewall and try to log in.
– Add the company services to the firewall exception list.
8. Error "PES login failed"
• Issue: Unable to log in due to a the company server connection issue.
• Solution:
– Make sure the device is correctly connected to the Internet.
– Restart the device and check for interruptions in the Hikvision server.
